The CX Forrester study commissioned by Mapp is finally here! Download the study now
The CX Forrester study commissioned by Mapp is finally here! Download the study now
ACQUIRE
Hunt down and convert your ideal
customer online with Mapp’s data
management platform (DMP)
ENGAGE
Create campaigns that blow your
customers’ minds with Mapp’s
cross-channel execution engine
intelligence
Use real-time customer intelligence to turn data into insights, and insights into action
"We are excited to be shifting our customer experience into the next gear by adding Mapp’s full cloud stack. We will be using Mapp Intelligence’s dashboards to analyse performance as well as customer insights and use these to power our email and web marketing campaigns in Mapp Engage. We are also looking forward to working Mapp’s account management and customer success teams as this extension of our team will be crucial to our future growth."
"We are delighted to partner with Mapp and the whole team is very excited to start making the most of the new capabilities that their platform gives us. On top of this, it’s comforting to know that there are other features (like the Mapp Intelligence module) for us to grow into and that our decision is future proofed, meaning we can focus on a longer-term partnership. The support we have received so far has been outstanding and we look forward to seeing this translate into online sales growth and an improved experience for our customers."
"Mapp has become a key partner in our relationship marketing strategy. Mapp Cloud platform allows us to engage regularly with our subscribers and to set up different scenarios according to the customer lifecycle. Simple, fast and efficient...we are totally autonomous in the creation and management of our campaigns."
“We needed a sparring partner, somebody to proactively engage with us and understand our business well. We found Mapp to be exactly like that.”
"Since we started working with Mapp in 2013, their team has helped us achieve our acquisition and retention goals by creating sustainable commitments with our customers."
“With Mapp Engage, we demonstrated that all-digital marketing enhances the correspondence between customer requests and the profiles of temporary workers.”
Mapp commissioned Forrester Consulting to conduct a study with 200+ CX technology decision-makers across multichannel retail, eCommerce, consumer packaged goods/direct-to-consumer retail, and financial services to... Read More »
April 28th, 2021 – 10am BST Personalisation of the customer journey is always a challenge, but doing this at scale is a mega challenge! The... Read More »
Marketing for D2C: Have Mapp Got News for You Direct to Consumer (D2C or DTC) is often discussed as a new trend that manufacturers are... Read More »
London, April 20, 2021 – Venue Manager, a leading tech provider within the Danish events industry, has selected Mapp, the international provider of insight-led customer... Read More »
Lack of customer insights is the biggest challenge to a successful customer experience strategy for 54% of marketers surveyed Over half of companies say they... Read More »
Customer experience is on everyone’s minds, but how advanced is the implementation process for companies in 2021? Given the eCommerce industry growth of 46% in... Read More »
