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Masterclassing Webinar: Customer Understanding is Vital to an Enhanced Customer Experience (UK)

Masterclassing Webinar: Customer Understanding is Vital to an Enhanced Customer Experience (UK)');
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Tuesday March 16, 10am (BST)

Today, all brands are striving to improve digital customer experiences in order to engage with customers, grow revenue and increase profits. Unfortunately, many brands struggle to turn customer insights into experiences that deliver a mutual value exchange. To succeed, organisations must ensure they take the time to define their strategy before they implement the technology solutions that will help them monetise their CX/digital programs.

Mapp Digital and Forrester have conducted a piece of research which evaluates how companies, both small and enterprise, are gathering and analysing customer insights to improve the customer experience and streamlining to make it profitable. In this Masterclass, we will share key findings from this report and provide a path for creating an Insight-led digital marketing function in your organisation.

Speakers:
Ricardas Montvila, Senior Director of Global Strategy at Mapp

 

Join us for this 1-hour webinar that is intended for senior B2C marketers in London and across the UK.

 

Registration has now closed. You can see information on future events here.
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Masterclassing Webinar: Customer Understanding is Vital to an Enhanced Customer Experience (UK)

Masterclassing Webinar: Customer Understanding is Vital to an Enhanced Customer Experience (UK)');
share
linkdin
twitter
facebook

Tuesday March 16, 10am (BST)

Today, all brands are striving to improve digital customer experiences in order to engage with customers, grow revenue and increase profits. Unfortunately, many brands struggle to turn customer insights into experiences that deliver a mutual value exchange. To succeed, organisations must ensure they take the time to define their strategy before they implement the technology solutions that will help them monetise their CX/digital programs.

Mapp Digital and Forrester have conducted a piece of research which evaluates how companies, both small and enterprise, are gathering and analysing customer insights to improve the customer experience and streamlining to make it profitable. In this Masterclass, we will share key findings from this report and provide a path for creating an Insight-led digital marketing function in your organisation.

Speakers:
Ricardas Montvila, Senior Director of Global Strategy at Mapp

 

Join us for this 1-hour webinar that is intended for senior B2C marketers in London and across the UK.

 

Registration has now closed. You can see information on future events here.
Recent Articles

eCommerce Expo 2022

September 28-29 10,000+ retailers and brands. 300 industry leading solution providers. Game-changing content. Visionary speakers. The UK’s biggest and best-loved event for retail, eCommerce and marketing... Read More »

marketingSHOWCASE

September 20 In this ever more competitive world, agility and innovation are the watchwords of success. Adapting and evolving to meet new challenges, businesses of... Read More »

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July 1 AntiConLX Global (formerly #MarTechFest) is back. And it’s bigger and better than ever before. With not one, not two but THREE main stages... Read More »