San Diego, 7 September 2021 – Mapp, the international provider of insight-led customer experiences, is presenting extensive product updates to its Mapp Cloud marketing platform. This year’s Summer Update encompasses 16 new functionalities and improvements including the integration of Web Push messages. In addition, Mapp Cloud can now be seamlessly integrated with various partner tools such as eCommerce shops, while enabling smarter product recommendations. This allows marketers to design the customer journey even more precisely to achieve marketing goals efficiently.
Steve Warren, CEO of Mapp, comments, “With the latest update to Mapp Cloud, we have reached another significant milestone. Creating insight-led customer experiences is based on the ability to derive true customer insights from the data at hand, and to incorporate these insights into customer communications across all channels. With Web Push, we provide our customers yet with another marketing channel that can be used to optimize conversion rates and to reactivate consumers online. Added to this is the new Analytics API, which allows customers and partners to create their own solutions based on smart data from Mapp Intelligence.”
As a central component of Mapp Cloud, the new Web Push function enables marketers to create and deliver targeted Web Push messages based on the real-time behavior of visitors without them needing to provide an email address or download an app. As Web Push is one of the most cost-effective marketing channels, the feature also complements cross-channel marketing strategies, such as upselling or to reactivate shopping cart abandonment in a targeted manner.
Furthermore, additional features will be added to Mapp Cloud:
Analytics API for Mapp Intelligence
Mapp’s new Analytics API makes data analysis available programmatically. Companies can now access all of Mapp Intelligence’s functionalities for marketing analytics while simultaneously enabling them to develop their own applications and reports. Overall, this new analytics API allows close integration with third-party systems such as eCommerce shops, content management systems, data visualization tools and similar applications.
API-based Triggers in Marketing Automation
Mapp’s Open Marketing Automation Platform is becoming even more powerful. Marketing automation workflows can now be triggered by a simple API call. This enables to build customized integrations into existing technology stacks, allowing marketers to send email, push, or SMS messages easily and effectively through the Marketing Automation module (“Whiteboard”) using targeted event parameters for highly personalized messages.
Product Recommendations for Larger Shopping Baskets
Product recommendations have been revised and will be rolled out incrementally. The focus here is to offer even more options for customized buying tips and product recommendations across channels. Based on AI-supported algorithms, shopping basket values can be increased through automated targeting. At the same time, the import of product recommendation data from Mapp Intelligence or third-party systems into Mapp Engage has been simplified significantly.
New Smart Notifications
Mapp’s Smart Notifications will soon show new functionalities. Marketers will be able to receive notifications about newly captured referrers, campaigns, products, and websites.
Flutter Support for the Mapp Intelligence App SDK
Implementing Mapp Intelligence’s tracking technology in mobile apps is becoming even easier, as the Mapp Intelligence App Tracking Library now supports Flutter – Google’s popular cross-platform software development kit (SDK).
Shopify Plugin for Mapp Cloud
The Summer Update focuses on data exchange with eCommerce shops. In the future, Mapp Cloud users will benefit from being able to integrate data and events with Shopify.
Simple Data Exchange via Shopware Connector
The integration with Shopware has been simplified. User attributes can now be synchronized between both systems, contact data can be added and transactional emails can be triggered.
New Navigation Bar for Mapp Engage
Mapp’s UI & UX teams have developed a new, more intuitive navigation menu based on customer feedback. Workflows can now be completed even faster in Mapp Engage, the menu is easier to navigate, and search has been optimized to a high level of usability. Further improvements to the Mapp Cloud user interface are currently under development.
The Summer Update includes numerous other innovations. A detailed summary of all functionalities and improvements can be found here.
Marketers and data specialists should be able to focus on what will make a difference for their business, instead of spending all their time taming the technology behind it. With the insight-led customer engagement platform Mapp Cloud, they can focus on what really counts – and the exciting insights that come with it. Thanks to customer intelligence and marketing analytics, companies can easily and effectively gain data-driven customer insights across all channels in order to trigger highly personalized marketing activities. Customers benefit from AI-supported forecasting models that enable targeted and self-optimizing cross-channel campaigns. Automated messages are sent via the most suitable marketing channel, at the right time, with the optimal contact frequency. Thanks to advanced one-to-one personalization, the highest levels of engagement and long-term customer loyalty are achieved.
Mapp has global offices in seven countries. Mapp’s digital marketing platform helps more than 3,000 companies break away from the pack by uncovering missed opportunities, including Argos, Ella’s Kitchen, Expert, Freesat, Lloyds Banking Group, MyToys, Pepsico, Quint and The Entertainer.