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Deliverability Specialist

Deliverability Specialist

San Diego, 19.05.2022

Headquartered in San Diego (USA) and with offices in big major European metropolitan cities like London, Paris, Berlin, Munich, Milan, and Krakow, more than 300 employees around the globe are constantly working on Mapp Cloud to provide our customers cross-channel marketing insights continuously and reliably. Mapp Cloud brings customer acquisition and customer engagement together in one simple marketing cloud infused with data intelligence. Our business is tech, but tech depends on people. As the people of Mapp, collegiality is in our DNA. Therefore, we are committed to build the best product along with a place of belonging. We work together, we win together and we proudly extend this to our customers.

What you will do:

We are looking for a Deliverability Specialist, based in the US. This remote position is part of our Deliverability Management team, a global team which is responsible for the support of our clients in all regions as well as providing guidance to various internal teams across all departments. The Deliverability team is the interface between Mapp, our clients and the ISPs / industry at large. As a Deliverability Specialist, you will help promote email industry best practices amongst our clients and along with our Customer Support and Account Management teams will provide clients with the strategies they need to succeed. You’ll help clients interpret their campaign results and assist with troubleshooting as needed. Your primary focus will be US-based clients, but you will work along with your European counterparts, to ensure all clients receive best in class service.

• Define strategies and provide guidelines for both new customers onboarding to Mapp and existing customers expanding their marketing programs
• Provide incident handling, troubleshooting and service requests from clients via the Service Cloud ticketing system
• Actively monitor the network, ensuring client domain and IP health and provide remediation as needed
• Building and maintaining relationships with ISPs, filtering companies and associated industry groups
• Assist in the management of both direct (end user) and indirect (filtering/provider) complaints and concerns
• Analyzing client performance and providing proactive advice as well as reporting and presentations based on their metrics
• Cultivation of email industry best practices both in our clients and across Mapp itself
• Knowledge transfers with other Mapp teams, advising on industry updates and trends

The assets you bring to the team:

• Fluency in both written and spoken English (other languages a plus)
• Working knowledge of the email industry, ESP/ISP community, industry groups / associations and toolsets such as those offered by Validity, etc.
• Proficiency in Deliverability strategies/procedures (managing IP and domain reputation, permission-based marketing, setup of feedback loops, remediation of spam traps/complaints, bounce management, etc.)
• Familiarity with email, networking, and security authentication standards (DNS, SMTP, SPF, DKIM, DMARC, TLS, etc.)
• Ability to breakdown complex technical information and communicate in a clear, concise non-technical manner
• Skilled in transformation of raw data into meaningful insights (Decks / Slides / Spreadsheets / Pivot Tables)
• Comfortable working in a remote position with a physically distributed team

We offer:

  • Prospect: We are a continuously growing team with experts in the most future-oriented fields of customer intelligence. We are dealing with real big data scenarios and data from various business models and industries. Apart from interesting tasks we offer you considerable freedom for your ideas and perspectives for the development of your professional and management skills.
  • Team oriented atmosphere: Our culture embraces integrity, team work and innovation. Our employees value the friendly atmosphere that is the most powerful driver within our company.
  • Goodies: Individual trainings, virtual workplace stipend, all necessary equipment needed for your home office.

Now that we've got your attention...

We look forward to receiving your application, including your salary expectations, in addition to your earliest possible starting date. If available, please provide a link to any additional online resources like a Linkedin profile, GitHub and/or Stack Overflow profile.

Mapp Digital US, LLC   |   3655 Nobel Drive Suite 500   |   92122 San Diego, CA USA   |      |   

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