Technical Consultant

London, asap

Headquartered in San Diego (USA) and with offices in big major European metropolitan cities like London, Paris, Berlin, Munich, Milan, Eindhoven & Krakow, more than 300 employees around the globe are constantly working on Mapp Cloud to provide our customers cross-channel marketing insights continuously and reliably. Mapp Cloud brings customer acquisition and customer engagement together in one simple marketing cloud infused with data intelligence. Our business is tech, but tech depends on people. As the people of Mapp, collegiality is in our DNA. Therefore, we are committed to build the best product along with a place of belonging. We work together, we win together and we proudly extend this to our customers.

What you will do:

You will be tasked with creating standard projects and solutions, that maximise the use of standard features of our technology, and minimise creation of special cases and once-only customisation. You will work with the delivery teams to ensure that the right work is being delivered, and will also work with the business to guide and educate on the correct way to position our solutions. You will bring a strong technical consulting background and will be tasked with conducting technical customer/prospect discovery sessions, driving the design of solutions, and presenting those solutions in the form of presentations, proposals, and Statements of Work (SOWs) and ensuring that these are reusable by as many customers as possible. You will work with a global team delivering to a high standard and focusing on technical work to onboard our customers quickly and effectively.

• Implement scalable, secure and high performing SaaS applications.
• Perform the technical on-boarding of new customers
• Display/develop an understanding of email marketing technology and advertising.
• Design and Coding of web pages, forms, ETL scripts – web production and other software deliverables.
• Step in to provide Technical Support to customers as required.
• Work closely with Enterprise Architects and Technical Owners to develop applications aligned with the Mapp business strategy.
• Collaborate on cross-functional agile teams that include Product Owners, QA Engineers and fellow DevOps Software Engineers to implement the next generation of Mapp applications.
• Stay abreast of technology trends and industry best practices to hone and maintain your talent.

The assets you bring to the team:

• Proficiency in managing projects including scope, scheduling, and change management in a project management or customer service role
• Data analysis
• Detailed understanding of email marketing and digital advertising and associated KPIs
• Ability to interpret, drive, and support customer vision and thinking
• Exceptional time management skills & flexibility in working hours
• Technical writing competency; ability to create technical specifications/blueprints and solutions orientated project proposals
• Ability to identify and help mitigate risks and issues
• Strong interpersonal, written communication, and presentation skills
• Training and mentoring skills, as well as ability to self-study
• BS/MS in Computer Science or a related field;
• 3-5 years developing web applications in a highly transparent agile organization with iterations, continuous integration and a drive for quality;
• Experience with PHP is required (or any other programming language);
• Experience with HTML/CSS/JavaScript/jQuery is required;
• Experience with any of XML, APIs, Web Services, Web Forms, RSS, FTP is required.
• Experience with Java/JSP/JSTL, Object Oriented programming is preferred;
• Experience with PERL, Python is preferred;
• Experience with SQL database (understanding databases/writing queries) is preferred;
• Experience using Google Cloud (alternatively AWS) to deploy and maintain software applications is preferred;
• Experience designing and implementing SaaS highly available, scalable, secure and multi-tenant applications;
• Proven ability to design and implement web services in a RESTful manner, along with understanding our broader service-oriented architectures; • Proven ability to work within a cross functional agile team;
• Must be a self-starter and able to work well with others in a fast-paced agile environment with an emphasis on collaborating and assisting the team to meet business objectives;
• Able to use tools such as JIRA, Git, Kibana, etc. preferred; 
• Fluent in English

Mapp Digital US, LLC   |   3655 Nobel Drive Suite 500   |   92122 San Diego, CA USA   |      |   

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