The State of Digital Marketing in the UK 2022. Find out how digital marketers reshaped their strategies in 2021, and priorities for 2022. Download the infographic
The State of Digital Marketing in the UK 2022. Find out how digital marketers reshaped their strategies in 2021, and priorities for 2022. Download the infographic
The Customer Success Manager will manage our customers’ journey at Mapp. This includes a Mapp customer’s experience, adoption of product functionality and services, routine product support, programme optimization and revenue expansion opportunities. Mapp’s Customer Success team is the primary interface for all inquiries and actively build relationships with all relevant stakeholders as a trusted advisor. They are responsible for ensuring Mapp is poised to retain and prevent churn. The Customer Success Manager must have a strong understanding of our Customers’ business objectives, and the ability to identify and articulate how our solutions support achievement of our Customers’ strategic business goals. The Customer Success Manager is responsible for understanding and gaging the ‘health’ of our customers, using both data based methodologies and their own input, ultimately ensuring all customers grow into strong Mapp advocates.