IT Systems Administrator

London, asap

Headquartered in San Diego (USA) and with offices in big major European metropolitan cities like London, Paris, Berlin, Munich, Milan, Eindhoven & Krakow, more than 300 employees around the globe are constantly working on Mapp Cloud to provide our customers cross-channel marketing insights continuously and reliably. Mapp Cloud brings customer acquisition and customer engagement together in one simple marketing cloud infused with data intelligence. Our business is tech, but tech depends on people. As the people of Mapp, collegiality is in our DNA. Therefore, we are committed to build the best product along with a place of belonging. We work together, we win together and we proudly extend this to our customers.

What you will do:

Mapp Digital is looking for a well-rounded technical individual to join our London- based team in managing our internal systems and networks and supporting various IT / Help Desk projects. This is a great opportunity for a talented individual to become involved in multiple responsibilities within the IT department. You must be able to work both independently and as part of a team, have good troubleshooting, debugging, and verbal skills. The candidate must be able to work with all user levels within the organization.

 

 

 

• Ensure network and business continuity through the administration and maintenance of existing operational platforms, including servers (both physical and virtual), network equipment, and LAN/WAN telecommunications
• Provide help desk and technical support services for all company end users both on-site and remote.
• Troubleshoot, diagnose, repair, install, configure, and deploy workstations/laptops, printers, servers, peripherals, and mobile & network devices.
• Identify and resolve network, hardware and software related failures and issues.
• Work with IT and other Senior Management to develop strategies and plans to enhance services and improve systems effectiveness.
• Perform root cause analysis, managing technology issues and assist with appropriate remedial actions.
• Identify, document and isolate product defects across various applications.
• Provide QA assistance to confirm resolution to defect is properly implemented.
• Document existing and new processes, IT policies, procedures, network and system diagrams.
• Assist with coordinating upgrades and updates to newer technologies, determine impact and best implementation practices.
• Perform other duties as assigned.

The assets you bring to the team:

• At least 1 yearxperience with Active Directory, Office 365, Windows and Mac endpoints, MDM for Android and iPhone via Azure AD/Intune endpoint management
• Experience in a Help Desk or Desktop Support role
• Use of remote access software to support desktop and mobile platforms
• Excellent time management, analytical, problem solving and communication (verbal and written) skills.
• Ability to work with minimal supervision and demonstrate appropriate initiative in decision making.
• Accuracy and the ability to handle a high-volume of work efficiently are essential to the position
• Strong customer service focus, with the ability to work professionally (remaining calm and professional with difficult and/or technically inexperienced requesters).
• Basic network understanding

We offer:

• Prospect: We are a continuously growing team with experts in the most future-oriented fields of customer intelligence. We are dealing with real big data scenarios and data from various business models and industries. Apart from interesting tasks we offer you considerable freedom for your ideas and perspectives for the development of your professional and management skills.
• Team oriented atmosphere: Our culture embraces integrity, team work and innovation. Our employees value the friendly atmosphere that is the most powerful driver within our company.
• Goodies: Individual trainings, company tickets, team events, table soccer, fresh fruits and a sunny roof terrace.
• TechCulture: Work with experienced developers who share the ambition for well-written and clean code. Choose your hardware, OS and IDE. Bring in your own ideas, work with open source and have fun at product demos, hackathons and meetups.

Now that we've got your attention...

We look forward to receiving your application, including your salary expectations, in addition to your earliest possible starting date. If available, please provide a link to any additional online resources like a Linkedin profile, GitHub and/or Stack Overflow profile.

Mapp Digital US, LLC   |   3655 Nobel Drive Suite 500   |   92122 San Diego, CA USA   |      |   

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