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Consumer facing brands are at the forefront of customer experience, in fact they are customer obsessed. And with the UK consumer spending rising above pre-pandemic levels for the first time in 2021, they are clearly doing something right. So, what can we learn from these brands about how to deliver a meaningful customer experience to drive purchases and user engagement?
Mapp has already helped many successful brands such as Vivienne Westwood, Argos, The Entertainer, PepsiCo, Dolce & Gabbana, Lloyds Banking Group, Geox and many more, to turbo-charge their strategies.
Here’s what Mapp and Masterclassing covered: