{"id":1305,"date":"2019-01-31T09:45:13","date_gmt":"2019-01-31T17:45:13","guid":{"rendered":"https:\/\/mapp.com\/fr\/?page_id=1305"},"modified":"2020-08-10T11:37:14","modified_gmt":"2020-08-10T18:37:14","slug":"tech-support","status":"publish","type":"page","link":"https:\/\/mapp.com\/fr\/tech-support\/","title":{"rendered":"Support"},"content":{"rendered":"<h3 style=\"text-align: center; font-size: 28px; margin-bottom: 3.5rem;\">MAPP CUSTOMER SERVICE AND TECHNICAL SUPPORT<\/h3>\n<p>Mapp Technical Support is an international customer facing team who specializes in solving technical questions and incidents relating to the use of Mapp products. Requests for support are accepted via any of our global telephone support lines, our <strong>technical support portal<\/strong> or your Account Manager.<\/p>\n<p>Mapp Technical Support is available 24\/7 on any of our support hotlines for urgent requests and through our online support portal during business hours. Mapp Technical Support teams are based in our San Diego, London, Munich, Paris and Perth offices, providing localized support in English, German, French and Spanish.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/support.mapp.com\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"support-btn d-block mx-auto alignnone\" src=\"https:\/\/mapp.com\/fr\/wp-content\/uploads\/sites\/4\/2019\/01\/button.png\" alt=\"\" width=\"500\" height=\"241\" \/><\/a><\/p>\n<p>Download our <strong>Technical Support Manual<\/strong> to find key details such as Service Level Agreements, along with how to contact Mapp Technical Support and create support tickets via our online Technical Support Portal or via phone for urgent requests that need immediate service.<\/p>\n<ul class=\"support-docs\">\n<li style=\"text-align: left;\"><a href=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/06\/TechSupportManualEN-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Mapp Digital Technical Support Manual and Operational Procedures \u2013 English<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>MAPP CUSTOMER SERVICE AND TECHNICAL SUPPORT Mapp Technical Support is an international customer facing team who specializes in solving technical questions and incidents relating to the use of Mapp products. Requests for support are accepted&#8230;<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/support.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1305","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/pages\/1305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/comments?post=1305"}],"version-history":[{"count":0,"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/pages\/1305\/revisions"}],"wp:attachment":[{"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/media?parent=1305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}