{"id":3404,"date":"2021-04-21T06:01:12","date_gmt":"2021-04-21T13:01:12","guid":{"rendered":"https:\/\/mapp.com\/fr\/?post_type=resource&#038;p=3404"},"modified":"2021-07-02T03:23:20","modified_gmt":"2021-07-02T10:23:20","slug":"the-dos-and-donts-of-improving-your-customer-experience-in-2021","status":"publish","type":"resource","link":"https:\/\/mapp.com\/fr\/resource\/digital-guides\/the-dos-and-donts-of-improving-your-customer-experience-in-2021\/","title":{"rendered":"The Do&#8217;s and Don&#8217;ts of Improving Your Customer Experience in 2021"},"content":{"rendered":"<p>Mapp a commissionn\u00e9 Forrester Consulting pour mener une \u00e9tude aupr\u00e8s de plus de 200 CX tech d\u00e9cideurs dans les secteurs du retail multicanal, de l&#8217;E-commerce, du D2C et des services financiers, afin d&#8217;explorer la mani\u00e8re dont ils recueillent et analysent les insights clients pour am\u00e9liorer l&#8217;exp\u00e9rience client.<\/p>\n","protected":false},"featured_media":3405,"parent":0,"template":"","resource-media":[4],"class_list":["post-3404","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-media-digital-guides"],"acf":[],"_links":{"self":[{"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/resource\/3404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/media\/3405"}],"wp:attachment":[{"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/media?parent=3404"}],"wp:term":[{"taxonomy":"resource-media","embeddable":true,"href":"https:\/\/mapp.com\/fr\/wp-json\/wp\/v2\/resource-media?post=3404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}