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As part of our Customer Experience Study 2021, we interviewed our customers from various backgrounds, including multichannel retail, insurance and eCommerce. We wanted to gather brand experts’ feedback on this study and get you real insights from your marketing peers on how they tackle the customer experience strategy in 2021.

Watch this interview with Bonmarche. Being a clothing and fashion retailer, Bonmarché Peacocks has always been customer-focused. See why their CX strategy is so crucial for their business, and how they use this strategy to ensure ROI.

Download the study here.