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As part of our Customer Experience Study 2021, we interviewed our customers from various backgrounds, including multichannel retail, insurance and eCommerce. We wanted to gather brand experts’ feedback on this study and get you real insights from your marketing peers on how they tackle the customer experience strategy in 2021.

Watch this interview with Jysk. Being a household goods retail chain, JYSK has always been customer-focused. See how they use customer insights to improve personalization, targeting and predict intent.

Download the study here.