On-Demand Webinar: The Customer Experience Imperative & Future of Finance (UK)

Covid 19 has changed everything, from the way we work to the way we purchase Financial Services. Gone are the days when mortgage applications had to be completed in person; now the whole process can happen online, at a fraction of the time. Consumer expectations have changed rapidly and drastically, calling for Financial Services’ businesses to focus on improving the customer experience.

In this on demand webinar we look at this important trend, which businesses are doing it well and what the sector will look like in 2021.

Why watch:

  • Hear the top 5 trends that will shape Finance in 2021.
  • Learn where the best opportunities to improve the customer experience reside.
  • Understand the importance of tracking rapid changes in customer behaviour to reveal new engagement opportunities.
  • Discover how with open banking and data sharing barriers being removed, this data and insights can be used to connect with customers.
  • Hear how trust can be an essential ingredient to promote a positive customer experience.

At the end of the session, see in action the best digital tactics proven to help you improve customer engagement and results!


Andrew Fox – Principal Account Director, Global Financial Services & Insurance, Mapp Digital

Keval Pithiya – US Sales Manager, Trustpilot