The Do's and Don'ts of Improving Your Customer Experience in 2021

How has the state of digital marketing changed in 2021 and what will the year ahead hold? Take the survey and receive a £5 voucher.

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The Do's and Don'ts of Improving Your Customer Experience in 2021

How B2C brands are using insights to streamline CX as a foundation for growth.

Download the study Watch the webinar

Watch the webinar

Here's the webinar replay where our VP, Global Strategy, Ricardas Montvila, explores the key findings of this Customer Experience Study in more depth.

Get The Answer to
These Questions

What is holding marketers back from delivering a great customer experience?

What are the challenges that result from a lack of a customer experience strategy?

What mistakes do you need to avoid when investing in customer experience improvements?

What strategy improvements deliver the most success?

The Study

Mapp commissioned Forrester Consulting to conduct a study with 200+ CX technology decision-makers across multichannel retail, eCommerce, consumer packaged goods/direct-to-consumer retail, and financial services to explore how they gather and analyze customer insights to improve the customer experience.

Here’s What Mapp's
Customers Say

We interviewed our customers across UK, Germany, and Italy to discuss the key findings of this study and gather additional feedback from successful B2C brands using Mapp Cloud as their principal marketing solution. Listen to what they have to say: