1696368016 6

Platform

Solutions

Channels

Customers

Partners

Become a partner
Join our partner community and help your customers deliver insight-led customer experiences.

Learn more ›

Blog
Our latest posts on digital marketing.

Resources
Access to guides, case studies, webinars & more.

Learning
Develop your knowledge at your own pace with Mapp learning tools!
SIGN UP FOR OUR NEWSLETTER

By clicking the "Submit" button, you subscribe to our marketing newsletter and confirm that you accept our Privacy Notice. We may perform statistical analysis of your engagement with us. You may withdraw your consent at any time.
THE TOTAL ECONOMIC IMPACT™ OF MAPP CLOUD
Discover how Mapp Cloud delivered 540% ROI to its customers.

Download report ›

About us

JUNE UPDATE 2023
Check out our most recent product release of new features.

Read more ›
The Do's and Don'ts of Improving Your Customer Experience


Get to know how B2C brands are using insights to streamline CX as a foundation for growth.

Download the study Watch the webinar
Watch the webinar

Here's the webinar replay where our VP, Global Strategy, Ricardas Montvila, explores the key findings of this Customer Experience Study in more depth.

We need your consent to load this Youtube video!

We use a third party service to embed video content that may collect data about your activity. Please review the details and accept the service to watch this video.

Get The Answer to
These Questions

What is holding marketers back from delivering a great customer experience?

What are the challenges that result from a lack of a customer experience strategy?

What mistakes do you need to avoid when investing in customer experience improvements?

What strategy improvements deliver the most success?

The Study

Mapp commissioned Forrester Consulting to conduct a study with 200+ CX technology decision-makers across multichannel retail, eCommerce, consumer packaged goods/direct-to-consumer retail, and financial services to explore how they gather and analyze customer insights to improve the customer experience.

Here’s What Mapp's
Customers Say

We interviewed our customers across UK, Germany, and Italy to discuss the key findings of this study and gather additional feedback from successful B2C brands using Mapp Cloud as their principal marketing solution. Listen to what they have to say:

We need your consent to load this Youtube video!

We use a third party service to embed video content that may collect data about your activity. Please review the details and accept the service to watch this video.

We need your consent to load this Youtube video!

We use a third party service to embed video content that may collect data about your activity. Please review the details and accept the service to watch this video.

We need your consent to load this Youtube video!

We use a third party service to embed video content that may collect data about your activity. Please review the details and accept the service to watch this video.

We need your consent to load this Youtube video!

We use a third party service to embed video content that may collect data about your activity. Please review the details and accept the service to watch this video.

View more
Key Findings

We have gathered for you the key data of this study – feel free to customize according to your need!

Loading charts... Please wait.

Fill out the form

and receive this study in your inbox.

We need your consent to load this form!

We use a third party to perform the registration for our content. This third party may collect data about your activity. Please review the details and accept the service to complete the registration.

Learn More About Insight-led Customer Engagement

Ready to become an insights-driven marketer?

Gut feel white paper

Want to see how Mapp Cloud can help you tackle 2021’s challenges?

Reach out