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Travel & Hospitality

Deliver That 5-Star Experience With Insight-led Personalization

As disruptions in the travel industry knocked over consumer confidence, online shoppers are hesitant to convert. Businesses are seeing shoppers switch between channels and spend more time decision-making. But with tighter budgets, marketers are dealing with:

  • Siloed tools that deliver a fragmented customer overview
  • High expectations and ever-changing customer behavior
  • Lower conversions and pricey customer acquisition
  • Decreased customer loyalty
  • High basket abandonment & churn

Trusted by countless Travel & Hospitality Providers:

Mapp Cloud helps personalize your CX to turn prospects & customers into loyal customers

Personalization can be the key differentiator to help you deliver a positive CX and drive customer engagement. Our platform plugs in and enriches real-time customer data to help you better understand your shopper’s behavior, generate actionable insights, and execute personalized content on the right channel at the right time.

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GET CUSTOMER INTELLIGENCE & ENRICH WITH AI

Predict outcomes & optimize campaigns: From likelihood to convert/churn to purchase/abandonment predictions, our AI capabilities help you make informed decisions based on real-time data to launch the right campaigns and optimize.

Visualize customer data & performance: Examine customer behavior and engagement trends to uncover when and how it’s actually effective to communicate with your customers.

MAKE EVERY INTERACTION COUNT WITH PERSONALIZATION

Personalize your content: Tailor your messages to each individual customer, considering their location, past behavior, and preferences, so they see the content most likely to motivate action.

Get interactive in your content: Elevate your content with interactive elements (like pop-ups, dynamic website blocks, and AMP for email) that require active engagement.

Maximize your profits: Don’t burn your profit by displaying the wrong thing to the wrong person, like services they aren’t interested in or a deal that doesn’t apply to them. Put your money where it will make the most impact!

BUILD, UNIFY, & ENRICH YOUR CUSTOMER DATA

Get accuracy with zero-party & first-party data: Put customer insights at the core of your marketing with a first-party data strategy, with data privacy as a top priority.

Break down data silos: Merge all fragmented data points into one central place, including your online & offline data sources: eCommerce platform, loyalty programs, CRM, POS, DSP, website, and much more!

Make your data actionable: Make sense of it by enriching it with AI and visualizing it in a digestible way to quickly draw actionable insights to make every communication count when building customer relationships.

Get to really know your customers: Use real-time customer data to segment and build Unified Customer Profiles. Understand your customer’s behavior throughout their customer journey and deliver meaningful, relevant interactions.

SCALE YOUR CROSS-CHANNEL ENGAGEMENT

Optimize the customer journey: Develop personalized touchpoints that move a customer from initial purchase to brand advocate.

Activate cross-channel marketing: Seamlessly initiate hyper-personalized messages in real-time across email, mobile push, in-app, SMS, microsites, paid media, and direct mail.

Streamline your marketing automation: Map out campaign blueprints to automate onboarding experiences, upsell efforts, churn prevention campaigns, and more. Make the most impact by triggering messages based on a consumer’s real-time engagement with your business.

INTEGRATE YOUR MARTECH STACK

Eliminate your data siloes: Data sets that were previously siloed will be able to communicate with each other to unlock breakthroughs that weren’t previously accessible!

Flexible APIs: Or platform has both out-of-the-box integrations and open APIs, allowing you to connect tools and data sources – without needing your technical support team to work overtime.

GDPR Compliance: Mapp has taken all compliance and security measures to protect data (and we have the certifications to prove it!), so you can rest easy that your data is in good hands.

Travel & Hospitality

Deliver That 5-Star Experience With Insight-led Personalization

As disruptions in the travel industry knocked over consumer confidence, online shoppers are hesitant to convert. Businesses are seeing shoppers switch between channels and spend more time decision-making. But with tighter budgets, marketers are dealing with:

  • Siloed tools that deliver a fragmented customer overview
  • High expectations and ever-changing customer behavior
  • Lower conversions and pricey customer acquisition
  • Decreased customer loyalty
  • High basket abandonment & churn

Trusted by countless Travel & Hospitality Providers:

Mapp Cloud helps personalize your CX to turn prospects & customers into loyal customers

Personalization can be the key differentiator to help you deliver a positive CX and drive customer engagement. Our platform plugs in and enriches real-time customer data to help you better understand your shopper’s behavior, generate actionable insights, and execute personalized content on the right channel at the right time.

We need your consent to load this Youtube video!

We use a third party service to embed video content that may collect data about your activity. Please review the details and accept the service to watch this video.

GET CUSTOMER INTELLIGENCE & ENRICH WITH AI

Predict outcomes & optimize campaigns: From likelihood to convert/churn to purchase/abandonment predictions, our AI capabilities help you make informed decisions based on real-time data to launch the right campaigns and optimize.

Visualize customer data & performance: Examine customer behavior and engagement trends to uncover when and how it’s actually effective to communicate with your customers.

MAKE EVERY INTERACTION COUNT WITH PERSONALIZATION

Personalize your content: Tailor your messages to each individual customer, considering their location, past behavior, and preferences, so they see the content most likely to motivate action.

Get interactive in your content: Elevate your content with interactive elements (like pop-ups, dynamic website blocks, and AMP for email) that require active engagement.

Maximize your profits: Don’t burn your profit by displaying the wrong thing to the wrong person, like services they aren’t interested in or a deal that doesn’t apply to them. Put your money where it will make the most impact!

BUILD, UNIFY, & ENRICH YOUR CUSTOMER DATA

Get accuracy with zero-party & first-party data: Put customer insights at the core of your marketing with a first-party data strategy, with data privacy as a top priority.

Break down data silos: Merge all fragmented data points into one central place, including your online & offline data sources: eCommerce platform, loyalty programs, CRM, POS, DSP, website, and much more!

Make your data actionable: Make sense of it by enriching it with AI and visualizing it in a digestible way to quickly draw actionable insights to make every communication count when building customer relationships.

Get to really know your customers: Use real-time customer data to segment and build Unified Customer Profiles. Understand your customer’s behavior throughout their customer journey and deliver meaningful, relevant interactions.

SCALE YOUR CROSS-CHANNEL ENGAGEMENT

Optimize the customer journey: Develop personalized touchpoints that move a customer from initial purchase to brand advocate.

Activate cross-channel marketing: Seamlessly initiate hyper-personalized messages in real-time across email, mobile push, in-app, SMS, microsites, paid media, and direct mail.

Streamline your marketing automation: Map out campaign blueprints to automate onboarding experiences, upsell efforts, churn prevention campaigns, and more. Make the most impact by triggering messages based on a consumer’s real-time engagement with your business.

INTEGRATE YOUR MARTECH STACK

Eliminate your data siloes: Data sets that were previously siloed will be able to communicate with each other to unlock breakthroughs that weren’t previously accessible!

Flexible APIs: Or platform has both out-of-the-box integrations and open APIs, allowing you to connect tools and data sources – without needing your technical support team to work overtime.

GDPR Compliance: Mapp has taken all compliance and security measures to protect data (and we have the certifications to prove it!), so you can rest easy that your data is in good hands.

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