{"id":3049,"date":"2020-04-08T17:34:20","date_gmt":"2020-04-09T00:34:20","guid":{"rendered":"https:\/\/mapp.com\/?p=3049"},"modified":"2020-04-08T17:38:42","modified_gmt":"2020-04-09T00:38:42","slug":"mapp-engage-faq","status":"publish","type":"post","link":"https:\/\/mapp.com\/blog\/mapp-engage-faq\/","title":{"rendered":"Mapp Engage FAQ"},"content":{"rendered":"<h5><strong>1. How do you change the timezone and local language within Engage for my user?<\/strong><\/h5>\n<p>Once you have successfully logged in to the Mapp Engage portal, click on the person icon in the top right-hand corner (shown below):<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3196\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ1.png\" alt=\"\" width=\"426\" height=\"115\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ1.png 485w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ1-300x81.png 300w\" sizes=\"auto, (max-width: 426px) 100vw, 426px\" \/><\/p>\n<p>Next, click on \u2018View\/Edit\u2019 profile from the dropdown:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3195\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ2.png\" alt=\"\" width=\"369\" height=\"231\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ2.png 479w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ2-300x188.png 300w\" sizes=\"auto, (max-width: 369px) 100vw, 369px\" \/><\/p>\n<p>Finally, update the time zone and language based on your requirements<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3194\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ3.png\" alt=\"\" width=\"454\" height=\"187\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ3.png 612w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ3-300x124.png 300w\" sizes=\"auto, (max-width: 454px) 100vw, 454px\" \/><\/p>\n<h5><\/h5>\n<h5><strong>2. How do you import your data into Engage?<\/strong><\/h5>\n<p>Data can be imported to Mapp via the following 3 methods:<\/p>\n<ul>\n<li>Automation:a. Main menu &gt; Automations &gt; Whiteboard NEW<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3202\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ4.png\" alt=\"\" width=\"214\" height=\"427\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ4.png 214w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ4-150x300.png 150w\" sizes=\"auto, (max-width: 214px) 100vw, 214px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3201\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ5.png\" alt=\"\" width=\"220\" height=\"431\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ5.png 220w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ5-153x300.png 153w\" sizes=\"auto, (max-width: 220px) 100vw, 220px\" \/>b. Create &gt; Recurring or Scheduledc. Select Job: Import contacts<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3200\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ6.png\" alt=\"\" width=\"647\" height=\"222\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ6.png 685w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ6-300x103.png 300w\" sizes=\"auto, (max-width: 647px) 100vw, 647px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>d. <a href=\"https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#import-contacts-start-job-whiteboard.htm\">https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#import-contacts-start-job-whiteboard.htm<\/a><\/p>\n<ul>\n<li>API: <a href=\"https:\/\/developers.mapp.com\/#introduction\">https:\/\/developers.mapp.com\/#introduction<\/a><\/li>\n<li>Manually to the group: <a href=\"https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#import-contacts-procedure.htm\">https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#import-contacts-procedure.htm<\/a>e. Main Menu &gt; Groups<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3199\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ7.png\" alt=\"\" width=\"243\" height=\"470\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ7.png 243w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ7-155x300.png 155w\" sizes=\"auto, (max-width: 243px) 100vw, 243px\" \/><\/p>\n<p>f. Three dots &gt; Members<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3198\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ8.png\" alt=\"\" width=\"237\" height=\"506\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ8.png 237w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ8-141x300.png 141w\" sizes=\"auto, (max-width: 237px) 100vw, 237px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>g. Import<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3197\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ9.png\" alt=\"\" width=\"450\" height=\"166\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ9.png 737w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ9-300x111.png 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>3. How do you export data from Engage to your CRM?<\/strong><\/h5>\n<p>a. Main menu &gt; Administration &gt; Exports<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3204\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ10.png\" alt=\"\" width=\"252\" height=\"633\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ10.png 252w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ10-119x300.png 119w\" sizes=\"auto, (max-width: 252px) 100vw, 252px\" \/><\/p>\n<p>b. Create &gt; Select the relevant export<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3203\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ11.png\" alt=\"\" width=\"612\" height=\"402\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ11.png 700w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ11-300x197.png 300w\" sizes=\"auto, (max-width: 612px) 100vw, 612px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>c. Setup export: <a href=\"https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#type-window.htm\">https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#type-window.htm<\/a><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>4. What type of reporting can I get from Engage?<\/strong><\/h5>\n<p>You can generate your own reports by going to the Administration tab and selecting either Exports or Reports.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3208\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ12.png\" alt=\"\" width=\"319\" height=\"135\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ12.png 406w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ12-300x127.png 300w\" sizes=\"auto, (max-width: 319px) 100vw, 319px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3207\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ13.png\" alt=\"\" width=\"223\" height=\"200\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ13.png 329w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ13-300x269.png 300w\" sizes=\"auto, (max-width: 223px) 100vw, 223px\" \/><\/p>\n<p>You may want to generate an export if you want more information on HOW contacts interact with your messages. More information can be found here <a href=\"https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#d6949852e293837.htm%3FTocPath%3DMapp%2520Engage%7CAdministration%7CExports%7C_____0\">https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#d6949852e293837.htm%3FTocPath%3DMapp%2520Engage%7CAdministration%7CExports%7C_____0<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3206\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ14.png\" alt=\"\" width=\"319\" height=\"135\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ14.png 393w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ14-300x127.png 300w\" sizes=\"auto, (max-width: 319px) 100vw, 319px\" \/>\u00a0\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3205\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ15.png\" alt=\"\" width=\"253\" height=\"180\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ15.png 366w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ15-300x213.png 300w\" sizes=\"auto, (max-width: 253px) 100vw, 253px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>You may want to generate a report to track, measure and evaluate the success of your marketing campaigns. More information can be found here <a href=\"https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#reports-info.htm\">https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#reports-info.htm<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>5. How do you change your password?<\/strong><\/h5>\n<p>In the Engage homepage, look in the top right corner, click on the person icon and then click \u201cnew password\u201d. Please note that password should be at least 8 characters in length and must contain: a lowercase character, a uppercase character, a symbol and a number.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3209\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ16.png\" alt=\"\" width=\"398\" height=\"185\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ16.png 489w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ16-300x139.png 300w\" sizes=\"auto, (max-width: 398px) 100vw, 398px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>6. How do I check my stats?<\/strong><\/h5>\n<p>You can view statistics by clicking on the \u201cstatistics\u201d bar on the left. This will then prompt you to view either group statistics or single message statistics. By clicking on the 3-bar icon per single message or group message you will then have a further breakdown. More help can be found here.<a href=\"https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#d6949852e134873.htm%3FTocPath%3DMapp%2520Engage%7CStatistics%7C_____0\">https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#d6949852e134873.htm%3FTocPath%3DMapp%2520Engage%7CStatistics%7C_____0<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3210\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ17.png\" alt=\"\" width=\"350\" height=\"294\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ17.png 408w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ17-300x252.png 300w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h5><strong>7. What support SLAs can I expect from Mapp?<\/strong><\/h5>\n<p>Once a support ticket is raised in the Support Portal the response times vary, depending on the priority of the issue. Issues fall into 1 of 3 priorities;<\/p>\n<p>P1 \u2013 2 hours initial response time<\/p>\n<p>P2 \u2013 1 business day initial response time<\/p>\n<p>P3 \u2013 2 business days initial response time<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>8. How do I raise a support ticket?<\/strong><\/h5>\n<p>Support tickets are raised through the support portal at <a href=\"http:\/\/mapp.service-now.com\/csm\" rel=\"noopener\">http:\/\/mapp.service-now.com\/csm<\/a><\/p>\n<p>The attached document details how to log in and raise a ticket from page 11 onwards.<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>9. How do I create a system user and assign permissions in Engage?<\/strong><\/h5>\n<p>System users are created by going into Administration &#8211;&gt; System Users and then clicking on the CREATE button. You then enter the Email, Name, Language, Timezone and Role of the user before clicking on SAVE to create the user. The Role of the user is what assigns them their permissions. You can read more about permissions <a href=\"https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#permissions-info.htm%3FTocPath%3DMapp%2520Engage%7CAdministration%7CPermissions%7C_____1\">here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>10. How do you set the sender address correctly?<\/strong><\/h5>\n<p>a. Main Menu &gt; Groups<\/p>\n<p>b. Search for your group and click on the pencil<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3212\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ18.png\" alt=\"\" width=\"161\" height=\"172\"><\/p>\n<p>c. In the \u2018Reply Handing Tab\u2019, click on \u2018Defined Email address\u2019 and set the Name and Email you would desire to use.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3211\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ19.png\" alt=\"\" width=\"939\" height=\"464\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ19.png 939w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ19-300x148.png 300w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ19-768x380.png 768w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/p>\n<p>d. Click on save<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>11. How do you render-check your emails?<\/strong><\/h5>\n<p>a. Once you have your prepared\/draft message ready. Click on the preview(eye) button in Prepared\/Draft Messages:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3216\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ20.png\" alt=\"\" width=\"139\" height=\"137\"><\/p>\n<p>b. In this tab, click on \u2018Send rendering test\u2019:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3215\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ21.png\" alt=\"\" width=\"939\" height=\"400\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ21.png 939w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ21-300x128.png 300w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ21-768x327.png 768w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3214\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ22.png\" alt=\"\" width=\"277\" height=\"657\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ22.png 308w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ22-126x300.png 126w\" sizes=\"auto, (max-width: 277px) 100vw, 277px\" \/><\/p>\n<p>c. Go to Message -&gt; Inbox Rendering:<\/p>\n<p>d. Click on the preview button for your message:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3213\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ23.png\" alt=\"\" width=\"939\" height=\"160\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ23.png 939w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ23-300x51.png 300w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ23-768x131.png 768w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>e. Here you will be able to view how your email renders in different clients and devices. Do note, this takes a few minutes to generate.<\/p>\n<p>More information can be found in : <a href=\"https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#cshid=MESSAGE--INBOXRENDERING--OVERVIEW\">https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#cshid=MESSAGE&#8211;INBOXRENDERING&#8211;OVERVIEW<\/a><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>12. How can I host images within Engage?<\/strong><\/h5>\n<p>a. Go to Content -&gt; Content Store<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3219\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ24.png\" alt=\"\" width=\"270\" height=\"652\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ24.png 281w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ24-124x300.png 124w\" sizes=\"auto, (max-width: 270px) 100vw, 270px\" \/><\/p>\n<p>b. Click the type of the file and click on create:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3218\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ25.png\" alt=\"\" width=\"939\" height=\"245\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ25.png 939w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ25-300x78.png 300w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ25-768x200.png 768w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/p>\n<p>c. Choose the name and upload the file. Make sure the automatic expiry date is selected.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3217\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ26.png\" alt=\"\" width=\"939\" height=\"224\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ26.png 939w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ26-300x72.png 300w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ26-768x183.png 768w\" sizes=\"auto, (max-width: 939px) 100vw, 939px\" \/><\/p>\n<p>d. Automatic expiry &#8211; Automatically expire 180 days after the last time that they are accessed. Each time the element is accessed, the expiration date is reset. If this is not ticked, then the image will expire on the date specified. Once deleted, we will not be able to recover it.<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>13. What support can I receive from Mapp?<\/strong><\/h5>\n<p>At Mapp, customer success is our #1 priority. That\u2019s why our Customer Success Management team are here to help you from the early stages of the onboarding phase and throughout your relationship with Mapp.<\/p>\n<p>Depending on your CSM package, we can support in many ways \u2013 from completing a simple task in Mapp Engage within the same day, to managing and delivering complex projects across multiple channels.<\/p>\n<p>Reach out to your Account Manager or CSM representative to find out more about your available options.<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>14. How to create new attributes?<\/strong><\/h5>\n<p>a. Admin &gt; Attributes<\/p>\n<p>b. Go to Administration<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3220\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ27.png\" alt=\"\" width=\"283\" height=\"68\"><\/p>\n<p>c. Click on the Attributes tab<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3221\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ28.png\" alt=\"\" width=\"260\" height=\"197\"><\/p>\n<p>d. Then on the top left, click on \u2018Create\u2019<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3222\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ29.png\" alt=\"\" width=\"116\" height=\"56\"><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>15. What attributes are available?<\/strong><\/h5>\n<p>There are 4 attribute types:<\/p>\n<ul>\n<li>Boolean: Stores data as \u200btrue\u200b\/\u200bfalse\u200b or 0\/1<\/li>\n<li>String: Stores data as a series of alphanumeric characters. Please note: The maximum length of a string attribute is 2000 characters<\/li>\n<li>Number: Stores data as a positive or negative numeric value<\/li>\n<li>Date: Stores data as a date. The system uses ISO-8601 to format dates. With this format, you specify time zones as follows: YYYY-MM-DDThh:mm:ss (+\/-) GMT difference. An alternative format is DD.MM.YYYY<\/li>\n<\/ul>\n<p>You can also create an enumeration on your attributes, by clicking on the action menu. Please note:<\/p>\n<ul>\n<li>An attribute can have up to 1,000 different enumerated values<\/li>\n<li>It is not possible to enumerate a standard attribute<\/li>\n<li>It is not possible to enumerate a custom attribute that uses the Boolean data type<\/li>\n<\/ul>\n<p>For more information about attributes on Mapp Engage, please click on the link: <a href=\"https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#d6949852e289507.htm%3FTocPath%3DMapp%2520Engage%7CAdministration%7CAttributes%7C_____0\">https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#d6949852e289507.htm%3FTocPath%3DMapp%2520Engage%7CAdministration%7CAttributes%7C_____0<\/a><\/p>\n<p>&nbsp;<\/p>\n<h5><strong>16. What can I use for triggered sends within Engage?<\/strong><\/h5>\n<p>Sends can be triggered from Mapp Engage in the following ways:<\/p>\n<ul>\n<li>Whiteboard NEW:<br \/>\na. Main menu &gt; Automations &gt; Whiteboard NEW<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3223\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ30.png\" alt=\"\" width=\"214\" height=\"427\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ30.png 214w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ30-150x300.png 150w\" sizes=\"auto, (max-width: 214px) 100vw, 214px\" \/>\u00a0\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3224\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ31.png\" alt=\"\" width=\"220\" height=\"431\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ31.png 220w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ31-153x300.png 153w\" sizes=\"auto, (max-width: 220px) 100vw, 220px\" \/>b. Create &gt; Select the applicable whiteboard type<br \/>\nc. Build the whiteboard audience, journey steps and then attach the correct prepared message to the whiteboard. You can add multiple messages, wait timers and steps.<br \/>\nd. More information on this here: <a href=\"https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#send-email-job-whiteboard.htm%3FTocPath%3DMapp%2520Engage%7CAutomations%2520Overview%7CWhiteboard%2520NEW%7CJobs%7C_____3\">https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#send-email-job-whiteboard.htm%3FTocPath%3DMapp%2520Engage%7CAutomations%2520Overview%7CWhiteboard%2520NEW%7CJobs%7C_____3<\/a><\/li>\n<\/ul>\n<ul>\n<li>Automation: This is found under the same tab as whiteboard, navigate to \u201cautomations\u201d<br \/>\ne. You can select time-based, event-based and profile-based automations<br \/>\nf. More information about each one here: <a href=\"https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#automation-info.htm\">https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#automation-info.htm<\/a><\/li>\n<li>API: <a href=\"https:\/\/developers.mapp.com\/#introduction\">https:\/\/developers.mapp.com\/#introduction<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5><strong>17. Where is the help page?<\/strong><\/h5>\n<p>It can be found by pressing the question mark in the top right-hand side of Mapp Engage.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3225\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ32.png\" alt=\"\" width=\"413\" height=\"50\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ32.png 462w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ32-300x36.png 300w\" sizes=\"auto, (max-width: 413px) 100vw, 413px\" \/><\/p>\n<p>Link: <a href=\"https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#cshid=STARTPAGE\">https:\/\/help.mapp.com\/Help.en_GB\/Help.htm#cshid=STARTPAGE<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3226\" src=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ33.png\" alt=\"\" width=\"235\" height=\"452\" srcset=\"https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ33.png 275w, https:\/\/mapp.com\/wp-content\/uploads\/2020\/04\/FAQ33-156x300.png 156w\" sizes=\"auto, (max-width: 235px) 100vw, 235px\" \/><\/p>\n<h5><strong>18. What channels does Engage support?<\/strong><\/h5>\n<p>Mapp Engage supports the following channels: Email, SMS, Mobile Push and Web (landing pages).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. How do you change the timezone and local language within Engage for my user? Once you have successfully logged in to the Mapp Engage portal, click on the person icon in the top right-hand&#8230;<\/p>\n","protected":false},"author":8,"featured_media":3227,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[58],"tags":[],"class_list":["post-3049","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client-communications"],"acf":[],"_links":{"self":[{"href":"https:\/\/mapp.com\/wp-json\/wp\/v2\/posts\/3049","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mapp.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mapp.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mapp.com\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/mapp.com\/wp-json\/wp\/v2\/comments?post=3049"}],"version-history":[{"count":0,"href":"https:\/\/mapp.com\/wp-json\/wp\/v2\/posts\/3049\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mapp.com\/wp-json\/wp\/v2\/media\/3227"}],"wp:attachment":[{"href":"https:\/\/mapp.com\/wp-json\/wp\/v2\/media?parent=3049"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mapp.com\/wp-json\/wp\/v2\/categories?post=3049"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mapp.com\/wp-json\/wp\/v2\/tags?post=3049"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}