Customer Experience Strategies To Survive And Thrive In the AI Agent Economy
July 8, 2025 • 12:30 P.M.
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NOT YOUR TYPICAL FASHION EVENT

Fashion Retail is under pressure – bloated costs, tight margins, and the AI hype keeps missing the mark. Fashion Decoded brings together leaders that are ready to cut through the noise and drive real change. This exclusive event is a real asset for decision-makers who don’t want to wait for next season – because change starts now.
WHAT CX Strategies to Survive and Thrive in the AI Agent Economy
WHEN 8th July 2025, at 12:30 P.M.
WHERE 180 Studios, The Strand, London
WHY Because the industry needs to change this season, before it's too late

Speakers

Orian English

GTM Leader
at OpenAI

Azeem Azhar

Global Expert on AI & Exponential Technologies​

Vanessa Kingori Obe

Tech, Media & Telecoms
Ex-Publishing Director at Vogue

Mairi Fairley

Chair at OC&C Strategy Consultants​, Advisory Board Member

Raine Peake

Group Digital Director at Crew Clothing Company

Kate Parkinson

Head of Digital CX at The White Company

Zak Crosby-Browne

Senior Content Solutions Manager at Primark

Toni Gockel

Ecommerce Product Manager EMEA at lululemon

Jordan Lustig

VP Ecommerce at Ann Taylor & LOFT

James Brooke

CEO
at Mapp

Alex Vaidya

CEO & Founder StoryStream

Kieran Lane

Solution Engineering & Success at Amplience

Andrea Torri

Country Manager at Rocket Digital

Helen Slaven

Chief Revenue Officer at Poq

Ulrika Pernestad

Head of Partnerships EMEA at Sinch

Sarah McVittie

VP Marketing at Mapp

Natalie Theo

Style Director at Mapp

Ricardas Montvila

SVP Strategy & Transformation at Mapp

Rachael McAlister

Senior Data Scientist at Mapp

Registrati

The Alarming Numbers

-29.5%

Net Profit Margin decline from 2019 to 2024

-17%

Operating Profit from 2019 to 2024

25%

of non-luxury retailers posted net losses in the latest fiscal year

Where Innovation Meets Inspiration

Join us at one of London’s most iconic creative hubs — an immersive venue where ideas, technology, and fashion come together in style.

Contact Us

+44 203 897 2600

Event Location

180 Studios, The Strand, London

Email

uk@mapp.com

Follow Us

Fashion Decoded event location

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